Changes and returns

Don’t worry!

As long as the purchased item has not been used and is in perfect condition (new), the return of the item and the amount can be made. You have up to 10 days to return screen printing supplies, 3 days for textile products.

Unfortunately, if the products you want to return have a discount applied, the return of that product cannot be made.

Refunds for returns or purchase cancellations will be made within 3 to 5 business days from the day of cancellation.
Purchases made with discount codes and on sale cannot be returned.

Machinery CANNOT be returned or refunded unless it has a manufacturing defect.

Screen printing inks: Don’t trust the color of the container, open the ink bottle and check the color. If it is not the desired one, you can make your exchange or return.

To make exchanges or returns, you must contact us by sending an email to soporte@pulpoensutinta and provide the order number and your full name.

Pulpoensutinta.com handles the new shipment completely free of charge as long as it is our error for sending the wrong product.

If the return of a purchase is due to a customer error, then the customer will be responsible for the return costs and Pulpoensutinta.com will handle the new shipment.